Refund policy
No refund will be accepted, after 15 days from issue, that has not been previously consulted and authorized by THE COMPANY's sales department. Thus and in any case, they will only be accepted if they are sent to POSTAGE PAID.
Refund of amount in orders with products "Pre-order / Reservations" If the client is employed and without a sufficiently justifiable reason to request the cancellation of an order of this nature (reservation), Hobbyescala reserves the right of acceptance or not, of said cancellation / refund of the amount, always taking into account any In case a surcharge of 5% of the total order that will be deducted from the customer.
Return for product defects, returns will be allowed on products that arrive defective as a result of breakages significant by the transport company, having to provide photos of the state in which the package has arrived.
Returns will not be allowed for defects that the products may contain due to factory or manufacturer defect. (you can always consult us)
Changes (if applicable)
To be eligible for a return, your item It must be unused and in the same condition that you received it. & nbsp; It must also be in the original packaging.
We only replace items if they are defective or damaged. & nbsp; span> If you need to exchange it for the same item, please email us at & nbsp; info@hobbyescala.com & send your item to: & nbsp; Ctra. Almeria 86, office 6, 04230 Huercal de Almeria. Almeria, Spain.
You will be responsible for paying your own shipping costs to return your item. & Nbsp; Shipping charges do not are refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. & nbsp; We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days