Legal notice

Terms and conditions Hobyescala, By submitting an order, THE CUSTOMER ACCEPTS THE FOLLOWING CONDITIONS OF SALE.

PRICES
Units and euros are understood to be VAT included.
They will be those that appear in our current rate at the time of the acceptance of the order. The sale prices may be modified without prior notice, being notified as soon as possible.
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Shipment
The postage of the orders requested by urgent transport, or by another agency other than the COMPANY. has contracted, they will be paid by the consignee.
For international markets and outside the Spanish peninsula, postage to Agree, free shipping is not allowed in any of the promotions indicated on the web

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PAYMENT METHODS:

Bank Transfer:

* The request It will be sent when the bank deposit has been confirmed.
* When making the transfer or deposit, do not forget to indicate the same name that you have specified in the order form, so we can easily identify the origin of the import rte.
* We remind you that many banks and savings banks allow bank transfers using the Internet (ask at your branch) .

Cash on delivery :

Payment of the order amount will be made to the agency that delivers the package to the receive shipment.

Cash on delivery have an additional cost of approximately 4% of the order amount.

The transport agency will charge a minimum of € 3, in orders less than € 100, for using this payment method. Our company is totally unrelated to this rate, which is charged by the transport agency.

Cash on delivery shipments are only accepted for national shipments and within the peninsula. Request & nbsp; to our vendor

Paypal / Visa.

If you choose a direct payment gateway to complete your purchase, Shopify stores the data of your credit card. & nbsp; It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). & nbsp; The data of Your purchase transaction is stored for only as long as it takes to complete your purchase transaction. & nbsp; Once complete, your purchase transaction information will be deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. All direct payment gateways adhere to the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PACKAGING
Orders will be served with packaging, provided that the order conforms to the packaging indicated in the rate. Otherwise, the corresponding packaging and handling will be charged.

EXPEDITIONS
The merchandise travels, always, at the buyer's risk and expense, even in the case of special agreements.

CLAIMS
Material claims will not be accepted after 5 days of receipt of the merchandise by the buyer. Under no circumstances are we responsible for returns of material that does not appear in the catalog, whatever its status.

RETURNS
No refund will be accepted, after 15 days from its issuance, that has not been previously consulted and authorized by THE COMPANY's sales department. Thus and in any case, they will only be accepted if they are sent to POSTAGE PAID.

Refund of amount in orders with products "Pre-order / Reservations" If the client is employed and without a sufficiently justifiable reason to request the cancellation of an order of this nature (reservation), Hobbyescala reserves the right of acceptance or not, of said cancellation / refund of the amount, always taking into account any case a surcharge of 5% of the total order that will be deducted from the customer. Returns for defects in products, Returns will be allowed on products that arrive defective as a result of significant breakages by the transport company, and must provide photos of the state in which the package has arrived.

Returns will not be allowed for defects that the products may contain due to a manufacturer or manufacturer defect. (we can always be consulted)

WARRANTY
It is limited purely and simply to the replacement of parts recognized as materially defective by the COMPANY's technical personnel, without any compensation.

INSURANCE
All the articles of our manufacture are covered by a civil liability insurance. THE COMPANY reserves the right of ownership of the merchandise supplied until the buyer has not fully satisfied the amount thereof, in which case it will be considered as deposit and custody. The merchandise may be withdrawn for non-payment within the previously stipulated period.

JURISDICTION
The fact of acceptance of our general conditions of sale, implies, in case of litigation, the submission to the jurisdiction of the courts and tribunals, waiving their own jurisdiction.

RATE-CATALOG This catalog-rate cancels the previous ones. THE COMPANY reserves the right to modify the rate as many times as necessary, without obligation to notify its clients in advance.

CUSTOMER ATTENTION:

We do not have customer service by phone.

You can contact us through mail, Info@hobbyescala.com

or through our online chat, which we have on our website at the bottom right, by clicking.

RESERVATIONS - SECTION COMING SOON

Product reservations means that they are models that Either they are out of stock or they are novelties that have not yet hit the market, the release date is always indicative and we are not, we are responsible for any changes that may arise in the release dates, as we depend on the manufacturers. 

Reservation validation - For a reservation to be valid, it must be paid in full or in part, always exceeding 20% of the value. By bank transfer or other form of payment.

The form of payment on delivery is excluded, to make reservations

THE COMPANY reserves the right to totally or partially modify any item that appears in this rate, without prior notice.

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PRIVACY POLICY

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This Privacy Policy establishes the terms in which Hobbyescala uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with said changes. Our website may collect personal information such as: Name, & nbsp; contact information such as & nbsp; your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

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Use of collected information

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Our website uses the information in order to provide the best possible service, particularly to maintain a register of users, orders if applicable, and improve our products and services. & nbsp; It is possible that emails will be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled at any time.

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Hobbyescala is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

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Cookies

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A cookie refers to a file that is sent in order to request permission to be stored on your computer, By accepting said file, it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on your web.

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Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites, you do not give access to information from your computer or from you, unless you want it and provide it directly, visits to a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services. This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

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Control of your personal information
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At any time you can restrict the collection or the use of personal information that is provided to our website. & nbsp; Every time you are asked to fill in a form, such as user registration, you can check or uncheck the option to receive information by email. & nbsp; In case you have marked the option to receive our newsletter or advertising you can cancel it at any time.

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This company will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order. 

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Hobbyescala The right to change the terms of this Privacy Policy at any time.